IT Support Technician & Solutions Architect
June 2005 – September 2005
Larch Computer Services provided IT support services to business clients in Hampshire, Berkshire, Surrey and the Thames Valley, through computer service support contracts.
During my time at Larch I functioned as both a solutions architect and technician for the company’s contractors.
On a daily basis, I acted as a second line technical support agent answering technical queries for companies with existing support contracts. I also frequently worked on-site with contractors, providing them with on-the-ground technical support, systems administration and solution deployment.
In summary, I:
- Provided technical ICT support both in-house and on-site to Small / Medium Enterprises (SMEs)
- Sold equipment and service contracts to existing and potential clients
- Coordinated contracts between Larch and service providers to deliver new technologies and services to employees and clients