Thanks for your comment. I’ve just had a look through my records and I’m unable to locate the original email Graze sent to me with the contact number in it. I would suggest contacting them through the email address getintouch@graze.com and flag it Urgent.

The lack of two-way communication from Graze seems to be common complaint. If you don’t want it any more it might be worth contacting your bank and stating that you have attempted communication with them with the goal of cancelling the payments and got nothing, and could they please block payments at their end.

I’m trying to get hold of Graze as I’ve typed in the wrong email address and it won’t let me log in. I’ve ordered my free box, but obviously I need to log in so I am able to cancel it if I don’t like it. I have emailed them several times, but no response. I have used both the contact us on their website and the get in touch email address. They are going to continue taking payments from my account which I cannot afford to them to do.

You said they issued you a contact number, which is on your article, but I can’t find it.

I don’t know what to do. It’s a poor customer service if they are unable to put a contact number on.

If anyone can help that would be great.

I have cancelled the bank details and have confirmed I don’t want to receive further boxes, also e-mailed asking for confirmation that my account has been closed and they won’t try to extract money from the bank.

The foods I received looks delicious and I would be interested in subscribing in the near future. Just too wary of having to submit bank info for a free box, it sets the tone that it may be difficult to get out if I wished. Hopefully it isn’t the case.

If you take a look at the article, there is a support phone number that Graze issued to me after I made them aware of this article and its feedback.

Hope that helps

Dear Sirs

Your website is not working correctly and I am unable to either cancel my orders or change or delete my card details.

I have become suspicious as there is no contact tel number on your website, nor an office address or even an email address to contact you if there are any problems. This is particularly poor customer service. I have managed to get this email address for your office from Tristan Findley’s website where I have found a whole list of unhappy customers who are all complaining about the same things as me.

In the meantime I have rated all products as ‘BIN’ so there are no items to send to me at all. I therefore do not expect to receive anything from today’s date and for my account not to be debited from today’s date.

Please confirm that you have cancelled my subscription with immediate effect and that no further boxes will be despatched.

Regards

I too have never seen a contact telephone number for Graze. Upon emailing them a few weeks ago to make them aware of this very article, they did ask that I post up their support email address. It is: getintouch@graze.com .

I hope this is of some use to you. Please do comment back and let us know how this turns out.

Thank you for your comment!

If you contacted them using their on-site contact form, then it might be easier to email them directly. Their address is: getintouch@graze.com .

I hope this is of some use to you and I hope your issue is soon resolved.

Thank you for the feedback!

Nearly a month later, I am deciding to give them one last chance. I have tried to create a new account, but Graze will not accept my bank card. This troubles me – do Graze actually keep a record of every card on their system?! Even from those of us who have cancelled the service?! I’ve emailed them, will update to let you know what happens.